Do you miss reports of your company on TV? Monitoring tools allow you to track coverage—and respond—especially when facing negative coverage.
Tough week for the insurer, as it took a beating online—fueled by the company’s inability to adequately respond to charges leveled against it.
‘Have talking points’ and ‘don’t go off the record’ aren’t always the best responses, advises this crisis management consultant.
On Thursday, The New York Times profiled Blippy.com , a site where people share information about their online purchases. It was a good day for the startup. Then Friday dawned, and a new story — a far more negative one — germinated on the Web. The credit card information of people who used Blippy was turning up on Google searches. Yikes . The startup’s response : “While it looks super-scary and certainly sucks for those few people who were affected, and is embarr…
And a look at one college that met the moment.
Put people before profit. No matter what.
A crisis comms expert takes a look at how messaging was handled and mishandled after Will Smith disrupted the Oscars telecast.
With the increase in ransomware attacks and data leaks posing a reputational threat to organizations of all sizes, here’s how communicators can help their team prepare.
A dedicated microsite can offer timely updates as you manage a relentless news cycle.
Communicators should bear in mind key cultural differences and adapt their crisis messages accordingly to engage a worldwide workforce. And speakers, watch your speed and diction.
Here’s a roundup of the week’s crisis communication news for communicators.
In the face of the COVID-19 crisis, it’s better to address business challenges head on than to try to gloss over any shortcomings. Consider these takeaways.
Instead of negating a PR disaster, the credit bureau fueled online criticism with its handling of news that stolen information could have affected 143 million people.
After deadly gunfire by an employee, the organization issued a response that confirmed facts and offered both condolences and counseling services. Here’s what PR pros should keep in mind.
As quickly as print journalists would jump on a misstep or controversy, today’s online news hawks (including the citizenry at large) make it essential to reply quickly and potently.
