Search Results (crisis response)

Businesses, officials and other communicators dust off plans for reaching employees and the public as Hurricane Irene descends.

In the wake of a tragedy, Indiana University Health communicators were glad they had updated their protocol. But there were still lessons to be learned.

These rules held true before the advent of social media; today they resonate even louder.

Startup Airbnb bungled a PR crisis and finally apologized for the screw-up. Here, the author explains the crisis and why PR pros were slow to latch on to this story.

In a series for Law.com, James F. Haggerty explores the lessons of sensation media cases on public relations responses. This is what your client’s attorney is reading.

You’d think the oil giant would know how to respond to a leak, but its response to a recent spill in Montana suggests otherwise.

Instead of relying on a press release, Chesapeake Energy went to Twitter and Facebook to deflect criticism.

Why did it take the organization days to respond on social media to claims that it forced a 95-year-old woman to remove her diaper at Florida airport?

Tough couple of weeks for Delta: U.S. servicemen slammed the company, a British traveler claims someone at the airline urinated on his bags, and now its partnership with a Saudi airline is drawing sharp criticism.

The term ‘Seriously, McDonald’s,’ became a trending topic on Twitter after a fake racist notice attributed to the fast-food giant went viral over the weekend.

The airline is taking a beating for charging U.S. service members an extra baggage feel, but winning accolades for its fast response. Question is: Does it matter?

The patterns of a media disaster are predictable, and they unfold in four stages. Know what they are, and you can better control your company or client’s message.

The controversy over the ad began on Monday with a 54-word blog post. Today, newspapers and TV stations are covering the story, prompting Unilever-owned Dove to respond to allegations of racism.

The Alabama law firm that alleged the fast food chain’s meat wasn’t, well, really meat has voluntarily pulled the suit. But is the damage to Taco Bell’s brand irreversible?

Organization’s fundraising chief caught on tape calling Tea Partier’s ‘racist.’ NPR issued two responses: One condemning the group that taped the remarks—and another tossing their exec under the bus. Wise move? UPDATED: NPR’s president has resigned. One reporter says she was ‘ousted.’