Obama plays high-stakes game of crisis PR
As the election nears, the White House is in full damage control over its response to the deadly attacks in Benghazi.
As the election nears, the White House is in full damage control over its response to the deadly attacks in Benghazi.
Without first getting approval, an Obama staffer shared a cartoon on Tuesday that said, ‘Vote like your lady parts depend on it.’ Twitter roared, and the campaign deleted the post.
A public relations and social media firestorm that threatened the league’s reputation was the ‘icing’ that led to an agreement, says one PR pro.
A viral Tumblr post claims the insurer paid the legal fees of a driver who was involved in an accident that killed a young woman it insured. Progressive denied the charge; the author of the post—the brother of the victim—offered proof to counter the insurer’s statement.
The MSNBC host lambasted crisis PR counselors, calling them (among other things) an “open sewer.” The author takes issue with Maddow’s commentary.
Fans of General Mills-owned Progresso soup are calling for the company to remove the chemical BPA from its cans; Progresso has offered a few scripted responses.
The CEO is not always the best representative for your organization, according to the author. Find out why.
If a crisis strikes and your IT and/or Web team aren’t around, you—the communicator—will need these basic skills.
Photos of a dogfight with prominent Heineken branding went viral. The beer maker has denied knowledge of the event, but that hasn’t stopped the criticism.
Dole Food’s inaction following its recall of bagged salads is a case study of what not to do.
Soon after a reporter revealed that Secret Service agents hired prostitutes while on duty, the agency has accepted responsibility and issued timely updates.
Chubb Group’s crisis communications protocol makes sense in the age of social media.
The company’s statement follows a long line of embarrassing remarks. It’s time for its corporate communications department to grow up.
Lean, finely textured beef—commonly known as pink slime—became a hot topic this month, and the companies using it responded in time to avert disaster.
The communications chair at a Komen affiliate said the organization needs to give its local affiliates greater control of their message.