The civil lawsuit, filed Monday by the U.S. Department of Justice, seeks penalties for 600,000 cars with ‘cheat’ devices meant to skirt emissions tests.
Prepare your crisis response plan, experts say. Know how to reach your employees digitally. And ready yourself to respond to wild rumors on the Internet.
Wondering how to prepare for your next crisis? Pick up tips and best practices for writing or updating your crisis playbook, from gathering the right team to rehearsing your response.
It was a rough week for the Victorian Taxi Association. Learn from their communications missteps to avoid a similar fate for your organization.
Having a plan in place before a crisis occurs makes it easier for an organization to address complaints quickly and effectively. Follow these tips to make sure you’re on top of sticky situations.
Leave nothing to chance in a crisis. Check out these 13 tips to be totally prepared.
The chain has closed dozens of its restaurants voluntarily; a sickened consumer, though, isn’t impressed with the messaging. Officials say identifying the source could take weeks.
When online brands face sticky situations, PR pros can follow these steps to minimize the damage.
Are you ready for a crisis? The ‘four C’s’ can help your company recover after bad news breaks.
Firestorms can affect any organization, and it’s important to be prepared. Here’s how you can mitigate damage and regain your audience’s trust in i.
The company’s chairman and CEO made the right call with his column titled ‘Coca-Cola: We’ll Do Better.’
To use a musical analogy, ‘Show the band your music before raising the curtain.’
From ill-advised tweets to product recalls to massive data breaches, reputational disasters could lie just beyond the horizon. Keep these protocols in mind to weather the storm.
An online firestorm can erupt any moment. Here are three tips for identifying—and quelling—small brouhahas before they spiral into all-out catastrophes.
Online firestorms can form at a moment’s notice, and PR pros need to react quickly. Here’s how you can do so successfully.
