Jeff Bezos confronts crisis with a bare-all blog post
The executive recently published details and emails from American Media and The National Enquirer, which Bezos claims blackmailed him. Here’s how it can serve as a future crisis model.
The executive recently published details and emails from American Media and The National Enquirer, which Bezos claims blackmailed him. Here’s how it can serve as a future crisis model.
As officials warn of the coldest temperatures in a generation, many are working to educate people about the dangers of the deep freeze and to share updates to protect readers.
Your response to a disaster starts long before the first flare-up. It must begin with a change in mindset among everyone in your organization. Preserving your reputation is vital. Here’s how.
Data thefts are increasingly common—and potentially devastating for your organization and its customers. Follow this guidance before, during and after a hack.
Your executive can be a wonderful asset in a PR crisis, but undisciplined blather can keep your organization in the headlines. Here’s how (and when) to tap your leaders.
It’s a new year and many organizations have a positive outlook. However, plenty can still go wrong, and savvy pros should take precautions.
Not every bump in the road calls for all-out war. Here’s how to determine what level of response is appropriate.
Good crisis communications can seem to defy logic, especially when legal teams are involved. Michael Maslansky looks at Google’s response to the #GoogleWalkout—and how it got better over time.
When consumers discovered needles in their strawberries in Australia, an entire industry was thrust into turmoil. Here’s what can be learned from the official crisis response.
Most respondents think it’s ‘important’ for CEOs to communicate directly with the public via social media when calamity strikes, but is it worth the risk?
Are you ready for a PR disaster? Here’s how to ensure you’ve set up a clear, comprehensive response plan.
When working to preserve your reputation and respond honestly to a PR catastrophe, your social media connections can save the day. Here’s what PR pros should know.
Capt. Tammie Jo Shults kept her calm when she lost an engine and had to make an emergency landing. Here’s what PR pros can learn from her cool response.
What can PR pros learn from the social media founder’s trip to Capitol Hill. As many give the billionaire a passing grade, here are some lessons from his performance.
When facing a loss of consumer trust, it’s imperative to respond quickly and efficiently—and to choose the right spokesperson for the job. How did the social media giant perform?