Target apologizes to frustrated shoppers after checkout system failures
The retailer faced confusion and long lines when the vendor that operates its cash registers was unable to process payments. Disgruntled consumers shared their frustration on social media.
What would your company do if its point-of-sale system crashed for several hours?
That’s what happened to Target over the weekend as it lost the ability—twice in as many days—to operate its cash registers. The first outage occurred June 15 and lasted for two hours; some customers reported more issues the following day.
The great Target outage of 2019 continued on a smaller scale Sunday with a few shoppers reporting that some stores were unable to process credit card purchases.
Saturday’s approximately two-hour long outage affected all Target stores and was caused by an error made during regular system maintenance, Target spokeswoman Jenna Reck confirmed to USA TODAY.
Sunday’s issue was unrelated, caused by an issue at vendor NCR, Target said in a statement. It was not widespread like on Saturday.
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Tags: Target
