Search Results (from the archives)

Social media firestorms can start anywhere — just ask U.S. Airways. Last night, shortly after midnight, Layers Magazine editor Scott Kelby updated his Photoshop Insider blog with this post, “ How U.S. Airways Just Lost Yet Another Customer ,” in which he describes his frustrating interaction with the airline’s customer service department. Kelby mentioned to the customer service agent that the U.S. Airways CEO describes his company’s “commitment to excellence&#8221…

This week, Glassdoor.com released its annual list of the Best Places to Work, and Edelman PR ranked fifth. Facebook topped the list, followed by Southwest Airlines, Bain & Co., and General Mills. Google was No. 30. The news came as a surprise — to the Edelman CEO, Richard Edelman. “I am in a state of mind that can accurately be described as ranging between shock and heaven,” he wrote on his blog