Sean Devlin
What you can learn from Wayfair’s layoff communications
Wayfair cut jobs shortly after the CEO told employees to work harder. Here’s what stuck out.
Crisis Communications
Allison Carter
How Boeing has communicated about 737 Max 9 disaster
Handling the aftermath of a life-or-death crisis is harrowing. Here’s what you can learn from Boeing.
Allison Carter
Top stories of 2023: Statements and social media posts from global companies on Israel
From silence to full-throated support of Israel and everything in between.
Allison Carter
Top stories of 2023: Crisis communications lessons from Harvard’s response to attack in Israel
And a look at one college that met the moment.
Allison Carter
By the numbers: What worries PR leaders most about the year ahead
Unfortunately, there’s a lot.
Chris Harihar
Lessons from OpenAI’s botched Friday news dump
Friday news dumps can work. Here’s why this one didn’t.
Sean Devlin
How communicators can navigate through cybersecurity crises
The ICBC cyberattack calls for revisiting some fundamental lessons.
Allison Carter
This is how many major companies have commented on Israel-Hamas war
Research sheds light on how the largest companies have responded.
Allison Carter
Saying sorry: The risks of apologizing after a statement goes wrong
APCO Worldwide Global Crisis Practice Lead Eliot Hoff speaks on why so many organizations’ Israel-Hamas apologies have fallen flat.
Ragan Insider Allison Carter
How to create a crisis comms plan — fast
Yes, you can put together a plan quickly. Here’s how.
Steve Smith
3 PR lessons in reputation and brand management from the suspension of Orioles broadcaster Kevin Brown
A few missteps turned the incident into national news.
Tom Corfman
Crisis comms lessons from the Northwestern football scandal
In its handling of an independent investigation, the university confronted common, but crucial, crisis questions.
Sherri Kolade
Crisis response lessons from Shein’s failed influencer trip
Control the narrative and prep for potential fallout.
Sherri Kolade
The Daily Scoop: Looking back at Daily Harvest’s crisis fumble
Plus: Pee-wee Herman’s legacy remembered, American trust in the military declines.
Aaron Gordon
5 communications tips for weathering hurricane season
Forecasters predict an active hurricane season. Get your comms plans in order now.
