Meet the Internal Communications Team at Kaiser Permanente

Kaiser Permanente saw a need—multiple needs, actually. With the phased implementation of the Patient Protection and Affordable Care Act—and the challenges of dealing with disinformation campaigns by the ACA’s detractors—Kaiser realized its associates must be thoroughly informed to provide comprehensive information about the ACA to patients and the public. Using multiple channels, Kaiser communicators equipped staffers with specifics, as well as an overview, of the complex new law.