Meet the Internal Communications Team at Lehigh Valley Health Network

Lehigh Valley Health Network’s approach to internal communications stems from a fundamental recalibration of the organization’s culture, which goes far beyond the redesignation of employees to “colleagues.” Ideas and information flow up and down—like a “lava lamp” of insights and suggestions—throughout the health system’s levels. This fluidity has inspired trust among the staff and has helped leadership to shape its environment for optimum benefit to those colleagues—and ultimately to its patients.