FedEx responds to simmering PR disaster caused by viral video

It shows a FedEx delivery person tossing a computer monitor over a fence. Thus far, it’s grabbed more than 4.5 million views on YouTube. Here you go:

Bad news for FedEx—particularly its PR team, which, instead of taking off early for the holidays, is most likely working to put the situation to rest.

In an attempt to squelch the emerging firestorm, FedEx took to social media, issuing a series of tweets and a blog post in which it explains that the company apologized to the the customer who received the monitor and made good.

In the blog post, titled “Absolutely, Positively Unacceptable,” FedEx executive Matthew Thornton III said:

“I want you to know that I was upset, embarrassed, and very sorry for our customer’s poor experience. This goes directly against everything we have always taught our people and expect of them. It was just very disappointing.”