Search Results (opinion)

Ragan Insider   |  Laura Hale Brockway

6 ways to practice better writing

What do Kobe Bryant and Paul McCartney have in common? They practice their respective crafts to improve. Writers should do so, too. Try these tactics to keep your writing skills sharp.

Ragan Insider   |  Susan Young

7 PR and crisis woes from Flint

The lead-laden water that has poisoned city residents dominated Gov. Snyder’s State of the State address Tuesday, but it’s been a busy 24 hours. Here’s a breakdown of what’s happened.

Ragan Insider   |  Nadya Khoja

Tips for dealing with negative customer feedback

Customer feedback comes in many forms and can eve be hostile. Often, customers reach because they need assistance in better understanding the product or too. Remember these tips when tackling the duty of dealing with customers in flux.