Southwest’s chief administration & communications officer on December disruption
Linda Rutherford speaks on the airline’s communications response to Christmas travel issues.
Linda Rutherford speaks on the airline’s communications response to Christmas travel issues.
Behind the airline failure was a comms breakdown.
Put people before profit. No matter what.
This is hurting everyone.
Data from NewsWhip helped Ford in a time of crisis.
Here are some ground rules for communicating layoffs in a kind way.
Here’s how they put their statement together.
It’s rarer than you think.
The case study is an excerpt from the PR Leadership Network’s exclusive report.
It’s an emergency response concept you can apply to your crisis comms.
Every organization will face a trust drought. The key is preparing now.
You’re ready for your own crisis — but are you ready for your competitors’?
Get to a first draft fast.
From the Battle of Kharkiv to managing communications for the Territorial Defense Forces of Kyiv, Volodymyr Dehtyarov is fighting for his country.
As usual, the work starts long before the crisis does.